Privacy Policy & Cookies
Privacy Policy
Yelco Group
Yelco Technologies SA is a company of the Yelco SGPS, SA Group.
Yelco Tehcnologies SA, headquartered in Castelo Branco, at Pq. Empresarial De Proença-a-Nova Lt. 1, Parc. P0, Fração H, legal person nº 513224955, is a company of the Yelco Group, SGPS, SA, with headquarters in Castelo Branco, at Pq. Empresarial De Proença-a-Nova Lt. 1, Parc. P0, Fração H, legal person no. 513762248.
Why this privacy policy?
The Yelco Group has adopted measures to protect the privacy of its Customers and Users of the website and its products and services and has drawn up this Privacy Policy to demonstrate its commitment and respect for the rules for the protection of personal data.
This Privacy Policy is designed to make our Clients and Users aware of the general rules on privacy and the treatment of their data, which we collect and handle in strict compliance with the Law.
The Yelco Group respects the best practices in the field of security and protection of personal data, having approved a demanding program for this purpose, capable of ensuring the safety of the data made available to us and authorized by all those who in any way related to the company.
Please read this Privacy Policy carefully. Suppose you are accessing one of our websites or giving your consent by other means. In that case, the provision of your personal data implies your knowledge and acceptance of the conditions contained herein. Thus, by providing your personal data, you are authorizing their collection and use in accordance with the rules defined herein.
What does this Privacy Policy cover?
This Privacy Policy applies exclusively to collecting and processing personal data carried out by the Yelco Group Companies.
On the Yelco Group websites, you may find links to access other websites that are unrelated to the Yelco Group. The provision of such links is made in good faith. However, the Yelco Group cannot be held responsible for the collection and processing of personal data carried out on these websites, nor shall it be held accountable for the accuracy, credibility, and functionality of websites belonging to third parties.
Thus, the provision of links to other websites outside the Yelco Group does not imply any responsibility for such websites, and this Privacy Policy is therefore not applicable to them. Nevertheless, the Yelco Group considers it convenient to read the Privacy Policies of all websites that you visit.
What is personal data?
It is information relating to an identified or identifiable natural person ("data subject"). An identifiable natural person can be identified, directly or indirectly, in particular by reference to an identifier, such as a name or an identification number.
Who is the data controller?
The entity responsible for collecting and processing personal data is the Yelco Group, which, in the context of the service and/or sale provided to it, decides which information is collected, the means of processing the data, and for what purposes they are used.
What kind of personal data do we collect?
The Yelco Group, within the scope of its activity, collects and processes the personal data necessary for the provision of services and/or the supply of products, dealing in this context with data such as name, taxpayer number, address, telephone number, email address, and country.
Suppose there is prior consent from the Customer or User, which may be withdrawn at any time. In that case, the Yelco Group will process the respective data and for the time necessary to commercialize the services.
When and how do we collect your data?
The Yelco Group collects your data by telephone, in writing, or through its websites, with your prior consent. As a general rule, personal data are collected when entering into any contract with the Customer.
Some personal data must be provided, and, in case of lack or insufficiency of such data, the Yelco Group will not be able to provide the service in question. It will therefore inform Customers of the mandatory nature of the provision of the data.
Suppose you are not a Yelco Group Customer. In that case, your data will only be processed if you make them available to any of the Group's companies, namely, if you subscribe to newsletters, in which case the rules of this Privacy Policy will apply.
The personal data collected are processed by computer and in strict compliance with data protection legislation, being stored in a specific database created for this purpose and, under no circumstances, will the collected data be used for any purpose other than that for the which consent was given by the data subject.
What are the purposes of the processing of personal data?
In general, the personal data collected are intended to manage the contractual relationship, the provision of contracted services, the adequacy of services to the Client's needs and interests, information, and marketing actions.
You may, however, provide us with personal data for other purposes, such as to send complaints and suggestions, disseminate institutional information about the Group and/or making known campaigns, promotions, advertising, and news about products and/or services the Yelco Group, as well as for conducting market studies and valuation surveys.
How long do we keep your data?
The period for which data is stored and preserved varies according to the purpose for which the information is processed.
There are legal requirements that oblige you to retain data for a minimum period. However, whenever there is no specific legal requirement, the data will be stored and kept only for the minimum period necessary for the purposes that motivated its collection or subsequent processing or, for the period authorized by the National Data Protection Commission, after the end of the which ones will be eliminated.
How can you access, rectify or oppose the processing of your data?
Under the terms of the Data Protection Law, the data subject is guaranteed the right to access, update, rectify or delete their data, which can take place via the email info@yelco.tech.
In addition to resorting to the judicial courts, the data subject can file a claim with the supervisory authority.
How can you object to receiving contacts for Marketing purposes?
The Yelco Group may promote dissemination actions with its Customers of products or services by telephone, email, SMS, MMS, or any other electronic communications service unless the Customer has objected when collecting the data.
Suppose you do not wish to receive these communications. In that case, you may object, at any time, to the use of your data for marketing purposes, for sending informational communications, or inclusion in lists or information services.
What measures does the Yelco Group take to ensure the security of your data?
The Yelco Group is committed to ensuring the security of the personal data made available to us, having approved and implemented strict rules in this matter. Compliance with these rules constitutes an undeniable obligation of all those who legally access them.
Bearing in mind the great concern and commitment that the Yelco Group reveals in defending privacy issues, several technical and organizational security measures were adopted to protect the personal data made available to us against its dissemination, loss, unauthorized use, alteration, treatment, or access, as well as against any other form of unlawful treatment.
In this sense, on all our websites, the forms for collecting personal data require encrypted Browser sessions, and all personal data that you give us about you are stored securely in the Yelco Group's systems.
Under what circumstances is there data communication to other entities (third parties and subcontractors)?
The Yelco Group, within the scope of its activity, may resort to third parties to provide certain services. Sometimes, the provision of these services implies access, by these entities, to the personal data of our Customers. When this happens, the Yelco Group takes the appropriate measures to ensure that the entities with access to the data comply with the data protection regulations in force.
Thus, any entity subcontracted by the Yelco Group will process the personal data of our Customers, on behalf of and behalf of the Yelco Group, under the obligation to adopt the necessary technical and organizational measures to protect the personal data against accidental or unlawful destruction, to accidental loss, unauthorized alteration, dissemination or access and against any other form of illegal processing.
In any case, the Yelco Group remains responsible for the personal data you provide us.
How do we use "cookies"?
"Cookies" are small software labels that are stored on your computer through your browser (browser), retaining only information related to your preferences, not including, as such, your data.
To learn more about cookies and how the Yelco Group uses them on its websites, see cookie section below.
How can you find out about any changes to the Yelco Group's Privacy Policy?
The Yelco Group reserves the right, at any time, to make adjustments or changes to this Privacy Policy, always in strict compliance with the Law, and these changes are duly publicized on the various websites of the Yelco Group Companies.
Quality Policy
The company's management, aware of the strategic importance that its customers have for its business, through the purchase and use of the products and services it supplies and provides, the context of the organization and its strategic orientation, has established its Quality Policy based on the following principles:
- Satisfaction of customer needs, responding to their requirements;
- Compliance with applicable legal and contractual requirements;
- Development of employees' skills through education, continuous training and experience;
- Continuous improvement of the products and services provided and the effectiveness of the quality management system implemented and periodically reviewed;
- Setting realistic objectives and targets.
Cookies
On our website, we use cookies to improve both your performance and your experience as a user. On this page, we will explain how we do it.
What are cookies
Cookies are small text files that a website when visited by the user, places on their computer or mobile device through the internet browser (browser). Putting cookies will help the website to recognize your device the next time you visit it.
We use the term cookies in this policy to refer to all files that collect information in this way.
The cookies used do not collect information that can identify the user. Cookies collect generic information, namely how users arrive and use the websites, the area of the country/countries through which they access the website, etc.
Cookies only retain information related to your preferences.
At any time, the user can, through his internet browser (browser), decide to be notified about the receipt of cookies, as well as block their entry into his system.
Refusal to use cookies on the website may result in the impossibility of accessing some areas within the website or receiving personalized information.
What are cookies for
Cookies are helpful to help determine the usefulness, interest, and number of uses of websites, allowing faster and more efficient navigation and eliminating the need to enter the same information repeatedly.
What kind of cookies do we use
Our cookies have different functions:
Essential Cookies - Some cookies are necessary to access specific areas of our website. They allow navigation on the website and the use of its applications. Without these cookies, services that require them cannot be provided.
Analytical Cookies - We use these cookies to analyze how users use the website and to monitor its performance. This allows us to provide a high-quality experience by customizing our offer and quickly identifying and correcting any issues that arise. For example, we use performance cookies to find out which pages are most popular, which method of linking between pages is most effective, or to determine why some pages are receiving error messages. Based on website usage, we may also use these cookies to highlight items or services on the website that we think will be of interest to users. These cookies are only used for statistical analysis and creation purposes without ever collecting personal information.
Functionality Cookies - We use functionality cookies to allow us to remember user preferences. We also use functionality cookies to provide advanced user services, such as making an online booking. In summary, functionality cookies save the user's choices regarding the use of the website so that it is not necessary to reconfigure the website each time you visit it.
Third-party cookies - Serve to measure the success of third-party applications and advertising effectiveness.
Advertising cookies - Serve to target advertising according to the interests of each user, allowing you to limit the number of times the ad is viewed. These cookies help to measure advertising effectiveness. However, they do not identify the user.
The cookies used can be:
Permanent cookies - They are stored at the level of the internet browser (browser) on your access devices (pc, mobile, and tablet) and are used whenever the user makes a new visit to the website. They are generally used to direct navigation according to the user's interests, allowing us to provide more personalized service.
Session cookies - These are temporary. They remain in your internet browser's cookies (browser) until you leave the site. The information obtained allows to identify of problems and provide a better browsing experience.
The use of cookies can be blocked.
As we've explained, cookies help you get the most out of our sites.
After authorizing the use of cookies, the user can permanently disable part or all of our cookies, simply removing this option from your internet access browser.
Please note that by disabling cookies, parts of our website may not work correctly.
More information about cookies
You can get more information about cookies at the following link: allaboutcookies.org